https://ift.tt/yFNiOqAL0

https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-2-july-september-0:

We use these commitments to measure how well we are delivering our service and understand where we need to improve. ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-2-july-september-0

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